Jingle Jandals / Ripper Christmas — operated by Stackdtec Limited. Contact: hello@ripperchristmas.com.
Last updated: 4 October 2026
Draft for owner review — not legal advice.
We want you to be happy with your cards. Because every card is custom-made for you, here's how refunds work. This policy forms part of our Terms.
You get a free watermarked preview before paying, so you can check everything — logo, spelling, names, message, scene and carol. Paying confirms you've approved the preview. You can make as many changes as you like before paying.
If your finished cards don't match the approved preview, or there's an error we made (for example a misspelt name that was correct in your upload, a broken file or a link that doesn't work), tell us within 7 days of delivery and we'll fix it free, as quickly as we can.
Changes after payment that aren't our error (e.g. a typo in your upload, or a new message) may be charged at NZ$25 / A$25 per change.
If we accept and charge for your order but can't deliver before the deadline that applies to it (standard orders paid by 4 December 2026; express orders paid by 11 December 2026), we'll give you a full refund, unless you agree to a later delivery.
Nothing in this policy limits your rights under law that can't be excluded. If you're in Australia, you're entitled to remedies under the Australian Consumer Law if our services fail to meet a consumer guarantee. For New Zealand business customers, see section 10 of our Terms.
Refunds go back to your original payment method via Stripe, in the currency you paid, usually within 5–10 business days of approval (timing depends on your bank).
Email hello@ripperchristmas.com with your order number. We'll get back to you within 2 business days.
Ripper Christmas